Shipping policy
1. Shipping Destinations
- Thank you for your interest in our products! At this time, we only ship within the continental United States (the contiguous 48 states). We do not offer international shipping or delivery to U.S. territories (such as Puerto Rico, Guam, or the U.S. Virgin Islands).
2. Order Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays).
3. Shipping Costs & Delivery Timeframes
| Service | Shipping Fee | Free Shipping Threshold | Delivery Time |
|---|---|---|---|
| Express | $9.90 | Orders >$49 | 1-3 business days |
| Standard | $4.90 | Orders >$29 | 3-5 business days |
4. Customs & Taxes
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Duties/Taxes: Customers are responsible for local import fees.
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Pre-Paid Options: Select "DDP (Delivered Duty Paid)" at checkout (if available) to avoid surprise fees.
5. Order Tracking
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You’ll receive a tracking link via email once shipped.
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Track via: 17Track (global) / Local carrier’s website (e.g., USPS, DHL).
6. Returns & Lost Packages
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Lost in Transit: Contact us within 30 days for investigation/reshipment.
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Returns: See our Refund Policy for cross-border return instructions.
7. Contact Us
Need urgent help? Email support@alaishi.com (Reply within 24hrs).